Kamal Kant

IT Project Manager

Ticket & Team Management Specialist | Certified Azure & Network Professional

With over 3 years of hands-on experience in project coordination and ticket management, I specialize in workflow optimization, SLA adherence, and team productivity. Certified in Azure, CCNA, and ITIL, I bring technical expertise and strategic thinking to IT operations.

Contact
+91 9386419583LinkedIn
Kamal Kant - IT Project Manager

About

I'm an IT Project Manager with a passion for optimizing workflows and driving team excellence. With expertise in ticket management systems and cloud operations, I deliver results that impact business performance.

3+ Years Experience

Managing high-ticket volumes, coordinating cross-functional teams, and optimizing IT operations at HCLTech

Key Strengths

SLA Adherence, Root Cause Analysis, Stakeholder Communication, and Continuous Process Improvement

Tech Stack

ServiceNow, Jira, Azure Cloud, Network Infrastructure, ITIL Frameworks

Skills & Expertise

Ticket Management

Jira
ServiceNow
Ticket Prioritization
SLA Tracking

Team & Operations

Team Coordination
Workflow Optimization
Performance Reporting
Stakeholder Communication

Technical

Azure Cloud Operations
IT Infrastructure
Network Support
Problem-Solving

Core Skills

Root Cause Analysis
Process Improvement
Complex Problem-Solving
Decision Making

Certifications

🌐

Cisco Certified Network Associate

Cisco

📋

ITIL Foundation Certificate in IT Service Management

AXELOS

☁️

Microsoft Certified: Azure Administrator Associate

Microsoft

🤖

Microsoft Certified: Azure AI Fundamentals

Microsoft

Professional Experience

Analyst / IT Project Coordinator

HCLTech

Lucknow

11/2022 – Present
  • ▸Manage and track tickets on ServiceNow and Jira; assign, follow up, and ensure resolution within SLA
  • ▸Coordinate cross-functional teams for project delivery and client escalations
  • ▸Identify workflow bottlenecks, redistribute workloads, and optimize team productivity
  • ▸Regularly prepare performance and quality reports for management and clients

Intern

HCLTech

Lucknow

04/2022 – 11/2022
  • ▸Assisted senior project managers in ticket tracking and issue triaging
  • ▸Gained exposure to client-side operations and IT infrastructure management
  • ▸Supported documentation and performance metrics reporting across multiple projects

Get In Touch

I'm always open to new opportunities and collaborations

Location

Mugma, Dhanbad, Jharkhand, India